UMAC Tracking Online
Track Balikbayan Box & Cargo Status
Enter your shipment details below to check the delivery status.
Find your box number on your receipt or on the side of the box.
Use the UMAC tracking tool above to check the status of your box right now. Just enter your UMAC box number and your last name, then hit Track. Results appear in seconds.
Disclaimer: This website is not affiliated with UMAC Forwarders Express, Inc. or any of its subsidiaries. This is an independent tracking directory resource.
What Is UMAC Express Cargo?
UMAC Forwarders Express, Inc. is a Philippine-based freight forwarding company that has been connecting overseas Filipinos with their families back home since 1988. The company originally operated under the name Forex Cargo — named after its founders, the Forex Family of Companies. In 2003, following the passing of company chairman Teodoro “Uncle Mac” M. Carino Jr., the company was renamed UMAC in his honor.
Today, UMAC Express Cargo operates in over 30 countries, including Canada, the United States, the United Kingdom, Australia, New Zealand, Korea, Spain, Guam, Bahrain, and Singapore. Its headquarters sits at 130 Ipil St. cor. Ipil Ext., Marikina Heights, Marikina City 1810, Philippines. The company runs a fleet of nearly 100 vehicles and employs close to 300 staff in the Philippines alone.
UMAC is especially known for its Balikbayan box service — a door-to-door cargo solution that lets Filipinos abroad send packages, gifts, and necessities to their loved ones in the Philippines. Beyond Balikbayan boxes, UMAC also handles:
Air cargo
For urgent shipments with faster delivery windows
Sea cargo
For larger, more economical shipments
Domestic delivery
Within the Philippines via land transport
Multimodal shipping
Sea, air, and surface combined
How to Find Your UMAC Tracking Number
Before you can track anything, you need your UMAC tracking number — also called your box number or invoice number. Here is where to find it.
Where Is the UMAC Box Number Located?
Your UMAC box number is printed directly on the side of your physical box. It is placed there by the UMAC agent at the time of booking. If you cannot locate it on the box itself, check these three alternative sources:
What Does a UMAC Tracking Number Look Like?
A UMAC tracking number follows a consistent alphanumeric format. It typically consists of 8 to 9 characters — starting with letters and ending with numbers. A typical example looks like this:
UMTC357975
The prefix letters (such as UMTC) identify the shipment type or origin branch. The numeric portion at the end is the unique shipment identifier. Do not confuse it with a generic order reference or receipt number — those are different.
Tip: Save your box number in your phone contacts or notes app the moment you receive it. You will need it multiple times throughout the shipping process.
How to Track Your UMAC Box
There are 3 ways to track your UMAC cargo shipment or Balikbayan box: online via a tracking tool, by email, and by phone call. Each method is described in full below.
Track Online via Tracking Tool
You can track your UMAC Express Cargo box online using the tracking tool at the top of this page — or directly at trackumac.com. This is the fastest and most convenient option, available 24/7.
Open the Tracking Tool
Go to the UMAC tracking tool at the top of this page, or visit the official tracking portal at trackumac.com. The tool loads directly in your browser — no login or registration needed.
Enter Your Box Number
Type your UMAC box number (e.g., UMTC357975) into the tracking field. Enter it exactly as it appears — no spaces, no extra characters. If the tool also asks for a last name, enter the shipper’s last name as it was registered at the time of booking.
Click “Track Now”
Press the Track Now button. The system will query the UMAC network and return the latest status of your shipment. This usually takes just a few seconds.
Read Your Tracking Status
Your results will show the current status of your box — for example, “Picked Up,” “In Transit,” or “Out for Delivery.” See the full status decoder in the next section to understand exactly what each status means
Note: If you just sent the box within the last 24 to 48 hours, the tracking number may not yet be active in the system. This is normal. Wait one full business day and try again.
Track by Email
If you prefer not to use the website, you can send a tracking request directly to UMAC customer support by email. This method works well if you are in a different time zone or want a written response.
Support Channel: customerservice@umaccargo.net
Tip: Keep your original booking confirmation email open when writing to UMAC — it has all the reference details they will ask for.
Track by Phone
For the most direct and immediate response, call the UMAC customer service hotline in the Philippines.
When you call, have your box number and the shipper’s last name ready. The UMAC representative will pull up your shipment and give you the current status in real time.
Note: If you are calling from outside the Philippines, use the international dialing code +63, then drop the leading zero from the area code (so it scales correctly to +63 2-8470-7872).
Method Comparison: Which UMAC Tracking Option Is Best?
Method | Availability |
|---|---|
Online Tool | 24/7 |
Email Support | Business hours |
Phone Call | Mon–Sat, 9 AM–10 PM |
So, the online tracking tool is the best method for everyday status checks — because it is available 24/7 and gives you results in under 10 seconds. Use the phone call method when you need to escalate an issue or if the tracking tool is showing outdated information.
UMAC Tracking Status Codes — What Each One Means
When you check your shipment online, UMAC Express Cargo uses a set of standard status labels to describe where your box is in its journey. Here is what each one means.
Status | What It Means |
|---|---|
Shipment Created / Info Received | UMAC has your booking details on file, but your box has not yet been physically picked up or processed. |
Picked Up | A UMAC agent has collected your box from your location or a drop-off point. The journey has officially started. |
Received at Origin Warehouse | Your box has arrived at the UMAC warehouse in your country (e.g., Canada, USA). It is being sorted and consolidated for shipping. |
In Transit | Your box is on the move — either on a cargo vessel, aircraft, or ground vehicle heading toward the Philippines. |
Arrived at Port / Customs | Your box has reached Philippine customs. UMAC is handling the clearance paperwork. This stage can take several days depending on inspection workload. |
Arrived at Marikina Warehouse | Your box has cleared customs and arrived at the UMAC Marikina headquarters for sorting and outbound dispatch. |
Out for Delivery | A UMAC delivery rider or agent has your box and is heading to your recipient’s address. Expect delivery within the day. |
Delivered | Your box has been handed over to the recipient at the destination address. Complete. |
Attempted Delivery — No One Home | A delivery was attempted but no one was available. UMAC will attempt re-delivery or contact the recipient for a new schedule. |
Important Notice: If your box has been at customs clearance for more than 10 business days, contact UMAC directly at (+63) 2-8470-7872 or email customerservice@umaccargo.net. Delays at this stage are usually due to incomplete paperwork or prohibited items in the box.
UMAC Tracking Not Working? Here’s How to Fix It
A tracking number that returns no results — or a status that has not updated in days — is one of the most common frustrations for UMAC cargo senders. Before you panic, work through these fixes one by one.
Check for Typos in the Box Number
The most common cause of a “tracking number not found” error is a simple input mistake. UMAC box numbers are case-sensitive on some tracking portals. Re-enter the number carefully, one character at a time. Avoid copying from screenshots — manual retyping is more reliable.
Wait 24–48 Hours After Booking
If you just handed over your box to a UMAC agent or branch, the tracking number may not yet be active. UMAC’s system registers the first scan only after the box has been physically processed at the origin warehouse. This typically takes 24 to 48 hours after booking. Check the next business day again.
Understand Sea Cargo Update Gaps
For sea freight shipments, there are long stretches of the journey — particularly during ocean transit — where tracking updates pause entirely. A cargo vessel crossing from Vancouver to Manila, for example, will show “In Transit” for several weeks without any new scans. This is completely normal. The status will update again once the vessel arrives at a Philippine port.
Confirm the Last Name Entered
Some UMAC tracking portals require the shipper’s last name alongside the box number. Make sure you are entering the last name exactly as it was registered — not a nickname, not an abbreviated form, and not the recipient’s name. The shipper (sender )’s last name is what was provided at the UMAC branch during booking.
Contact UMAC Directly
If none of the above fixes work, contact UMAC customer support directly:
Give them your box number, the sender’s full name, the destination address, and the date of booking. They can look up the shipment on their internal system even if the online tool is not showing results.
UMAC Delivery Time — Sea Cargo vs Air Cargo
Delivery time for UMAC Express Cargo depends on two factors: the origin country and the shipping method selected (sea or air). Here is a breakdown of typical transit times.
Shipping Method | Origin |
|---|---|
Sea Cargo | Canada (Toronto, Vancouver, Calgary) |
Sea Cargo | USA (Los Angeles, New York) |
Sea Cargo | United Kingdom |
Sea Cargo | Australia / New Zealand |
Sea Cargo | Korea / Japan |
Air Cargo | Any country |
Express Air | USA / Canada |
Domestic (PH) | Metro Manila |
Domestic (PH) | Provincial areas |
Why is sea cargo so much slower? Sea freight consolidates multiple shipments into large containers loaded onto cargo vessels. The vessel schedule, port congestion at Manila, and domestic distribution within the Philippines all add time. It is the most affordable option — but not ideal if your recipient needs the box urgently.
Air cargo is significantly faster because shipments travel on commercial or cargo aircraft with fixed departure dates. The minimum chargeable weight for air cargo through UMAC is typically 40 kg. If your box is lighter than that, the rate is still calculated at 40 kg.
Holiday Shipping Tip: For holiday shipments to the Philippines (Christmas, fiestas, birthdays), book your sea cargo at least 2–3 months in advance. Vessel capacity fills up fast during peak seasons, and port congestion in December can add additional weeks to any sea shipment.
How to Track UMAC Box by Country
UMAC Forwarders Express operates in over 30 countries. Here is country-specific tracking and contact guidance for the most active UMAC markets.
UMAC Tracking — Canada
UMAC Canada has major branches in Toronto (Scarborough, Ontario), Calgary, Vancouver, Edmonton, Regina, Saskatoon, and Winnipeg. The Toronto office is the primary operational hub for Canadian shipments.
UMAC Tracking — USA
UMAC USA operates out of several major cities including Los Angeles, California (West Coast) and New York / New Jersey (East Coast).
UMAC Tracking — Australia & New Zealand
UMAC Australia and UMAC New Zealand are among the most active branches for OFW (Overseas Filipino Worker) communities. Sea cargo from Auckland departs on a schedule that is subject to vessel availability — check directly with your local UMAC agent for exact sailing dates.
UMAC Tracking — United Kingdom
UMAC UK handles shipments from across England, Scotland, and Wales. Sea cargo transit from the UK to the Philippines takes approximately 6–10 weeks due to the longer ocean route.
UMAC Branches — Philippines & International
UMAC Philippines Head Office
UMAC Philippines also operates a network of provincial branches and warehouses that handle final-mile delivery to recipient addresses across all regions. For the full branch list, visit umaccargo.net or call the Marikina head office.
UMAC International Offices (Key Countries)
Country | Key Locations |
|---|---|
Canada | Toronto, Calgary, Vancouver, Edmonton, Winnipeg |
USA | Los Angeles, New York, New Jersey, Florida |
Australia | Major cities (branch network) |
New Zealand | Auckland and surrounding areas |
UK | England, Scotland, Wales |
Korea | Main branch (Seoul area) |
Singapore | UMAC Singapore office |
Bahrain | Main branch |
Guam | Main branch |
UMAC Balikbayan Box Sizes and Prohibited Items
UMAC Box Sizes
UMAC Express Cargo provides standardized Balikbayan box sizes. Rates vary by size and origin country. One of the most common configurations is the Jumbo Box (23″ x 20″ x 23″).
Contact your local UMAC branch or visit the official website at umaccargo.net for the current size chart and pricing updates relative to your specific origin route.
UMAC Prohibited Items
UMAC Forwarders Express follows Philippine Bureau of Customs (BOC) regulations strictly. The following items are NOT allowed in any UMAC cargo shipment:
Important Declaration Rule: Boxes containing undeclared or prohibited items will be held at Philippine customs, causing significant structural transit delays. UMAC cannot intervene in customs-held shipments caused by undeclared contents. Always declare all items honestly at the time of booking to protect your package timeline.
Tips for a Smooth UMAC Cargo Experience
Save Your Box Number Immediately
The moment your UMAC booking agent hands you the receipt, photograph it and save the box number in your phone. Lost box numbers are the single biggest cause of tracking problems downstream.
Take Photos of Your Box Before Handover
Before handing over your Balikbayan box to the UMAC agent, photograph all sides of the box — including the label with the box number. This protects you if a damage or contents dispute arises later.
Ship Early for the Holidays
UMAC sea cargo volumes spike sharply from October onward. If your recipient needs the box by Christmas, hand it in by late September at the latest from North America or the UK. Earlier is always safer.
Confirm the Recipient’s Address in Detail
Provincial delivery requires complete barangay-level address details. Missing or vague locations cause drops to fail and re-attempts. Double-check the street number, barangay, municipality, and province before booking.
Use Air Cargo for Time-Sensitive Shipments
If your box contains documents, medicine, or urgent goods, choose UMAC air cargo over sea. The cost difference is significant, but the delivery window drops dramatically from weeks to days.
Track Your Box Weekly During Sea Transit
Sea shipments have long gaps between status updates. Set a weekly reminder to check the UMAC tracking tool so you catch any customs issues or delivery exceptions early rather than discovering them weeks later.
Keep Box Numbers Off Social Media
Do not post your UMAC box number publicly on Facebook or tracking groups. In rare cases, this information has been used by fraudsters to misdirect deliveries or make false claims. Share it only with the recipient.
Declare All Items Honestly at Booking
Undeclared or prohibited items are the number one cause of customs holds for UMAC Philippines shipments. An honest declaration protects both you and your recipient from fines, delays, or confiscation.
Contact UMAC Before Packing, Not After
If you have questions about whether an item is allowed, call (+63) 2-8470-7872 before sealing the container. Local agents cannot open and recheck sealed boxes after they have been officially accepted.
Use the Email Method for a Paper Trail
For any dispute, delay, or damage claim, always communicate via the official email customerservice@umaccargo.net so you have a written record of all correspondence.
Frequently Asked Questions About UMAC Tracking
Final Thoughts
UMAC Express Cargo has been the backbone of the Balikbayan box tradition for over three decades — and for good reason. The tracking system is straightforward: grab your UMAC box number, enter it into the tool at the top of this page, and you will know exactly where your shipment stands.
If the tool ever shows no results, give it 24–48 hours, double-check the number for typos, and then call (+63) 2-8470-7872 if the issue persists. For sea cargo specifically, understand that long silent gaps during ocean transit are completely normal — your box is on the water, not lost.
We recommend using the online tracking tool as your first check every time. It is available 24/7, free, and gives you real-time results without waiting for a reply from customer support. Save your box number the day you ship, set a weekly reminder during sea transit, and you will never be left wondering where your loved ones’ package is.