Contact US

Lost parcel? Delayed balikbayan box? General inquiry? We’re here to help — reach the right team directly and get a response within 24 hours.

📧 Email Us
contact@umactracking.org

⏱️ Response Time
Within 24 hours

🌏 Coverage
Philippines, Canada, NZ, USA & more

How Can We Help You?

Choose the reason that best matches your inquiry and we’ll point you to the fastest resolution.

📦 Track a Shipment

Already have a tracking number but the status isn’t updating? Email us your UMAC tracking number, sender name, and destination country. We’ll pull the latest scan data from the network and reply within 24 hours.

Include: Tracking number · Sender name · Origin country · Destination

Email About Tracking

🚨 Report a Problem

Missing parcel, damaged box, or a delivery that shows as completed but never arrived? Report it immediately. The sooner we know, the faster we can escalate to the UMAC Express Cargo team in Marikina.

Include: Tracking number · Description of issue · Photos if damaged · Date shipped

Report a Problem

💬 General Inquiry

Questions about UMAC shipping rates, balikbayan box sizes, delivery times to the Philippines, or branch locations in your city? We cover all of it. Send us a message and we’ll point you in the right direction.

Popular topics: Rates · Box sizes · Delivery time · Branch near me · Pickup request

Send a Message

Contact Information

Email & Online Support

UMAC Head Office — Philippines

UMAC Regional Contact Numbers

For shipment issues in a specific country, contact the nearest UMAC Express branch directly. Branch staff have direct access to local tracking and delivery records.

RegionBranch / CityPhone NumberEmail
Philippines HQMarikina City(+632) 8-470-7872customerservice@umaccargo.net
CanadaToronto, ON(416) 298-1274forex_toronto@yahoo.ca
CanadaVancouver, BC(604) 759-8622—
CanadaEdmonton, AB(587) 520-8605—
CanadaCalgary, AB(403) 452-8622—
USAParamount, CA(866) 588-8622—
USAWest Covina, CA(909) 263-1987—
USAPhoenix, AZ(623) 308-9262—
New ZealandAuckland+64 9 281-2526—
New ZealandFreephone0508 862 269—

Tip: For missing or delayed boxes, contact your origin country branch first. They have direct access to dispatch records and can trace your shipment from the sending end faster than the destination branch can.

Get a Faster Response — Include These Details

Emails with complete details are resolved significantly faster. Here’s exactly what to include depending on your inquiry type.

For Tracking Issues

  • Your UMAC tracking number (e.g., UMTC357975)
  • Sender full name and country of origin
  • Recipient name and destination city in Philippines
  • Approximate ship date
  • Last known tracking status (what does the tracker show?)

For Lost or Damaged Boxes

  • Tracking number and branch it was shipped from
  • Description of box contents and approximate declared value
  • Clear photos of damaged items or box (if applicable)
  • Copy of original UMAC receipt or shipment confirmation
  • Date the issue was first noticed

For Shipping & Rate Questions

  • Country you are shipping from
  • Destination province or city in the Philippines
  • Approximate box size (balikbayan, jumbo, regular)
  • Preferred shipping method (sea or air)
  • Any special items (fragile, perishable, electronics)

Frequently Asked Questions

We respond to all emails sent to contact@umactracking.org within 24 hours on business days (Monday to Friday). Emails sent on weekends or public holidays are answered on the next business day. For urgent tracking emergencies, we recommend also contacting the UMAC Express Cargo head office directly at (+632) 8-470-7872.

No. umactracking.org is an independent informational tracking portal. We are not affiliated with UMAC Express Cargo Inc. or its parent company. For official shipment processing, claims, or account matters, contact UMAC Express Cargo directly at customerservice@umaccargo.net or visit the official site at umaccargo.net or umaccargo.co.nz (New Zealand).

If your tracking number returns no results, it usually means the box hasn’t been scanned into the system yet or the number was entered incorrectly. Wait 24–48 hours after drop-off, then try again. If it still shows nothing after 72 hours, email us at contact@umactracking.org with your tracking number, ship date, and origin branch — we’ll investigate and follow up with the UMAC network directly.

We can help you understand the claims process and point you to the right UMAC branch to contact. However, claims must be filed directly with UMAC Express Cargo — either the sending branch (Canada, USA, NZ) or the receiving branch (Philippines). We’ll guide you step-by-step on what documentation to prepare so your claim is processed without unnecessary delays.

umactracking.org operates as an online resource — we do not have a phone support line. The fastest way to reach us is by email at contact@umactracking.org. For real-time phone support, contact the UMAC Express Cargo head office at (+632) 8-470-7872 (Manila), or your nearest UMAC branch in Canada, the USA, or New Zealand.

We maintain a full UMAC branch directory on this site covering all branches in Canada (Toronto, Vancouver, Edmonton, Calgary, Winnipeg), USA (Los Angeles area, Houston, Phoenix), New Zealand (Auckland), Singapore, Dubai, Hong Kong, and all provinces in the Philippines. Visit the UMAC Contact Numbers page for the complete list with phone numbers, emails, and operating hours.

Still haven’t found what you need?

Drop us an email — no query is too small. We help Filipinos worldwide track their balikbayan boxes, get rate estimates, and find the right UMAC branch in their city.

Email Us NowTrack a Parcel

This website is not affiliated with UMAC Express Cargo Inc. For official claims and account services, contact UMAC Express directly at customerservice@umaccargo.net or (+632) 8-470-7872.